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myLoyola Frequently Asked Questions

Enrollment Questions
What is myLoyola?
Is there a fee to use myLoyola?
How do I sign up?
How do I get an activation code?
Who do I contact if I have further questions?
Why does it say my Social Security Number is not correct?
Your Medical Record
When can I see my test results in myLoyola?
Why are certain test results not shared electronically via myLoyola?
If some of my health information on myLoyola is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
myLoyola For My Family
Can I view a family member's health record in myLoyola?
Can I ask questions regarding a family member from my myLoyola account?
Can my spouse and I share one myLoyola account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is myLoyola secure?
What is your privacy policy?
I was logged out of myLoyola, what happened?
What do I need to use myLoyola?
My access code does not work, what should I do?
Is my access code my user ID?

What is myLoyola?

myLoyola offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With myLoyola, you can use the Internet to:

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Is there a fee to use myLoyola?

myLoyola is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a myLoyola activation code during their clinic visit. This code will enable you to login and create your own user ID and password.

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How do I get an activation code?

Activation codes appear on your recent After Visit Summary and can also be obtained from your physicians office by requesting one in person. You can also contact Loyola Medicine Appointment Scheduling at (888) LUHS-888 to request to have one emailed to you.

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Why does it say my Social Security Number is incorrect?

If you are receiving an error that states the last four digits of your Social Security Number are incorrect, chances are we do not have it on file. Please try entering four zeros (0000) or four eights (8888). If neither 0000 nor 8888 work, please contact your physicians office to have them verify what is on file for you.

Who do I contact if I have further questions?

You may e-mail us at myLoyolanotify@lumc.edu.

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When can I see my test results in myLoyola?

Your test results are released to your myLoyola account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via myLoyola?

Your provider is able to determine which types of test results are able to be accessed through myLoyola. Further, tests of a very sensitive nature are not released to myLoyola.

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If some of my health information on myLoyola is not correct, what should I do?

Your myLoyola information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that myLoyola should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in myLoyola?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal myLoyola account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my myLoyola account?

myLoyola offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one myLoyola account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own myLoyola account.

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I forgot my password. What should I do?

You can click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Please contact your physicians office to have a new access code created.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into myLoyola and from the left menu, go to the Preferences section and select the appropriate option.

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How is myLoyola secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, myLoyola uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myLoyola. Unlike conventional e-mail, all myLoyola messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

myLoyola is owned and operated by myLoyola and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by myLoyola.

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I was logged our of myLoyola, what happened?

We aim to protect your privacy and security of your information. While logged into myLoyola, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of myLoyola. We recommend that you log out of your myLoyola session if you need to leave your computer for even a short period of time.

What do I need to use myLoyola?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My access code does not work, what should I do?

For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at myLoyolanotify@lumc.edu.

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Is my access code my user ID?

No, your access code is not your myLoyola ID or password. You will use this code only once to log into myLoyola for the first time. (The code will expire after you have used it or after 30 days). When you log into myLoyola the first time, you will then be asked to create your own unique myLoyola ID and password.

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